Vapedshop Refund Policy: Your Guide to Hassle-Free Returns
At Vapedshop, we value your satisfaction and aim to make your shopping experience as smooth as possible. Please take a moment to review our refund policy to understand how we handle returns and refunds.
Order Cancellation
Once your order has been shipped, it is not possible to cancel it. We kindly ask you to review all order details carefully before completing your purchase to avoid any inconvenience.
Damaged or Defective Products
If you receive a damaged or defective product, please reach out to our customer support team within 48 hours of delivery. We will swiftly assist you in arranging for a replacement or refund, ensuring your satisfaction.
Eligibility for Refunds and Exchanges
To qualify for a refund or exchange, the following criteria must be met:
- The product must be unused and in its original packaging.
- A proof of purchase (such as an order number or receipt) must be provided.
- The return request must be submitted within 14 days of receiving the product.
Return Process
- Contact Customer Support: Initiate a return by emailing us at info@vapedshop.com.
- Provide Details: Include your order number, a description of the issue, and relevant photos if the product is damaged or defective.
- Return Authorization: Our customer support team will furnish you with a return authorization and instructions for sending back the product.
- Shipping the Return: Use a trackable shipping method to send the product to the address provided by our team.
- Inspection and Processing: Upon receiving the returned product, we will inspect it and inform you of the status of your refund or exchange.
Refunds
If your return is approved, a refund will be processed and credited back to your original payment method within a specified timeframe. Please allow for processing time by your financial institution.
Exchanges
Approved exchanges will result in the replacement product being shipped to you at no extra charge.
Non-Refundable Items
Please note that the following items are non-refundable:
- Gift cards
- Products marked as final sale
- Items returned more than 14 days after delivery
Shipping Costs
Shipping costs are non-refundable. In case of a refund, the return shipping expenses will be deducted from your refund amount.
Contact Us
If you have any inquiries regarding our refund policy, feel free to reach out to us at:
- Email: info@vapedshop.com
- WhatsApp: +86 13480381755 (Monday to Friday, 9 AM to 8 PM China Standard Time)