FAQs about Vapedshop

Q: What products do you offer?

A: Vapedshop specializes in high-quality disposable e-cigarettes, premium e-liquids, and vape accessories. We also provide OEM services for custom vape products.

Q: Are your products high quality?

A: Absolutely. At Vapedshop, we only offer products from reputable brands known for their quality and performance. All items undergo thorough testing to meet our high standards.

Q: Do you offer OEM services?

A: Yes, Vapedshop offers OEM services for businesses looking to create their own branded vape products. Contact our customer support team to discuss your specific needs.

Q: Do you offer wholesale options?

A: Yes, Vapedshop provides wholesale options. Contact our customer support team for more information on wholesale pricing.

Q: What payment methods do you accept?

A: Vapedshop accepts major credit cards, PayPal, Stripe, bank transfers, SEPA/IBAN transfers, and cryptocurrencies. All transactions are processed securely.

Q: Is my payment information secure?

A: Yes, Vapedshop does not store customer payment information. All transactions are processed with end-to-end encryption for security.

Q: How long does it take to process my order?

A: Orders are typically processed within 1-3 business days at Vapedshop.

Q: How long is the shipping time?

A: Shipping usually takes 7-14 business days, depending on your location.

Q: What shipping carriers do you use?

A: Vapedshop uses reliable carriers like DHL, DPD, UPS, and local postal services for delivery.

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email to track your order on our website or the carrier’s website.

Q: Can I cancel my order after it has been shipped?

A: Unfortunately, orders cannot be canceled once they are shipped. Please ensure all details are correct before finalizing your purchase.

Q: What if I receive a damaged product or have a quality issue?

A: Contact our customer support team immediately for assistance with damaged products or quality issues.

Q: Do you offer warranties?

A: Many Vapedshop products come with manufacturer warranties. Check the product details for warranty information.

Q: Can I return or exchange a product?

A: Yes, Vapedshop has a hassle-free return and exchange policy. Visit our Return Policy page for details.

Q: How do I contact customer support?

A: Contact our customer support team via email at [email protected] or WhatsApp at +86 13480381755. We are available Monday to Friday from 9 AM to 9 PM China Standard Time.